Privacy Policy — How tk1111 Protects Your Data

tk1111 is committed to safeguarding the personal information of every player who uses our platform. This Privacy Policy ("Policy") describes how tk1111 ("we", "us", "our") collects, stores, processes, and shares information when you access or use tk1111 (the "Platform"), including our website, mobile experience, games, betting services, and customer support channels.

By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the practices described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to request account closure.

We keep this Policy under regular review. The date at the top of this document indicates when it was last revised. Any material changes will be communicated to registered players via the email address on their account.

tk1111 collects personal data from you in the following circumstances: when you register an account, when you make a deposit or withdrawal, when you contact our support team, when you participate in promotions, and through automated means as you navigate the Platform. The categories of personal data we collect include:

tk1111 uses the personal data it collects only for legitimate, specified purposes. We do not process your data in ways that are incompatible with the purpose for which it was originally obtained. The primary purposes for which we use your personal data are as follows:

• Account creation and management: To register your account, verify your identity and age (21+ requirement), maintain your account, and communicate important account-related updates.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and banking partners, and to reconcile transaction records.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, bonus abuse, and unauthorised account access.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money laundering (AML) requirements, Know Your Customer (KYC) standards, and other legal duties as required.
• Customer support: To respond to your enquiries, process complaints, and provide technical assistance.
• Platform improvement: To analyse usage patterns, test new features, diagnose technical issues, and improve the overall quality and performance of the Platform.
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling and to administer self-exclusion, deposit limit, and cooling-off requests.
• Marketing and promotions: To send you relevant promotional offers, bonus notifications, and seasonal campaign updates — but only where you have provided your consent or where we have a legitimate interest to do so. You may opt out at any time.

tk1111 does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects without your knowledge and, where required by applicable law, your explicit consent.

tk1111 may share your personal data with carefully selected third parties where it is necessary to operate the Platform and deliver our services. We do not sell personal data. The categories of third parties with whom we may share your information are:

tk1111 uses cookies and similar tracking technologies (such as pixels and local storage) to enhance your experience on the Platform, remember your preferences, maintain your login session, and gather analytical data about how the Platform is used.

The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function. These enable core features such as session management, authentication, and security. They cannot be disabled without impairing core Platform functionality.
• Performance & Analytics Cookies: Help us understand how players interact with the Platform — which pages are visited most, where users encounter errors, and how long sessions typically last. All data collected is aggregated and anonymised.
• Functional Cookies: Allow the Platform to remember choices you have made (such as preferred language, region, or notification settings) to provide a more personalised experience.
• Marketing Cookies: Used, with your consent, to deliver promotional content that is relevant to your interests. You may opt out of marketing cookies at any time.

You can manage, restrict, or delete cookies at any time through your browser's settings. Please note that disabling certain cookies may affect the functionality and performance of the Platform. tk1111 does not respond to browser "Do Not Track" signals at this time, but we honour opt-out requests made directly to our support team.

tk1111 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required to meet our legal, regulatory, and operational obligations. Our general retention guidelines are as follows:

• Active account data: Retained for the full duration of your account's active status plus a minimum period following account closure, as required by applicable AML and financial record-keeping obligations.
• Transaction records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, in accordance with standard financial compliance requirements.
• KYC and identity documents: Retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later.
• Support communications: Retained for up to three (3) years from the date of the interaction, unless the content relates to an ongoing dispute or legal matter, in which case it is retained until that matter is fully resolved.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications, after which it is deleted or anonymised within thirty (30) days.

When personal data is no longer required and there is no legal basis for its continued retention, tk1111 will securely delete or irreversibly anonymise it in accordance with our internal data disposal procedures.

As a player on tk1111, you hold a number of rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within a reasonable timeframe and in accordance with applicable legal requirements.

• Right of Access: You may request a copy of the personal data we hold about you, including details of how it is being processed and with whom it has been shared.
• Right to Rectification: If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to Restrict Processing: You may request that we suspend the processing of your personal data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
• Right to Object: You have the right to object to processing carried out on the basis of our legitimate interests, including direct marketing. Where you object to marketing, we will cease such communications promptly.
• Right to Data Portability: Where technically feasible, you may request a copy of the personal data you have provided to us in a structured, commonly used, and machine-readable format.

tk1111 takes the security of your personal data seriously. We employ a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data fields (including payment credentials and identity document references) stored within our systems.
• Strict access controls ensuring that only authorised personnel with a legitimate need can access personal data, governed by role-based permissions and multi-factor authentication requirements for internal systems.
• Regular security audits, vulnerability assessments, and penetration testing of our Platform infrastructure.
• Employee training on data protection obligations and secure data-handling practices.
• Incident response procedures for identifying, containing, and reporting data breaches in a timely manner.

Whilst tk1111 takes all reasonable precautions, no internet-based platform can guarantee absolute security. You are responsible for keeping your own account credentials confidential and for notifying us immediately at [email protected] if you suspect your account has been compromised.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which tk1111 handles your personal data, please contact our dedicated privacy team. We are committed to addressing all privacy-related enquiries fairly, transparently, and within a reasonable timeframe.

You may reach us by email at [email protected]. Please include "Privacy Request" in the subject line of your message so that your enquiry is routed to the appropriate team member promptly.

tk1111 reviews this Privacy Policy periodically and updates it whenever our data practices change materially, or when required by applicable law. The effective date at the top of this document will always reflect the most recent revision. Where changes are significant, we will notify registered players directly via the email address on their account before the updated Policy takes effect. Continued use of the Platform following notification constitutes acceptance of the revised Policy.